9190 - CUSTOMER SERVICE

West Clermont Local School District

Administrative Guidelines

9190 - CUSTOMER SERVICE

The following guidelines should be followed whenever students are involved in vocational programs which involve providing services to people in the community:

General Provisions

	A.	The customer will be given an estimate of the costs, in advance of the work, except for standardized cost services.
	B.	A signed Customer Service Agreement and/or work order must be on file and if practicable, a copy of the agreement shall remain with the job.
	C.	The instructor will note pertinent information about the service item upon receipt of the order.
	D.	No item will be released to the customer before the total invoice is paid in full. Arrangements should be made to have work picked up after notification of project completion.
	E.	The Work Study Coordinator must approve the scheduling of all customer service work.

Fee Schedule

	A.	All parts and materials furnished by the school will be invoiced at current list price plus State sales tax.
	B.	The instructors, after consultation with Work Study Coordinator, may quote a job at a special rate if it is determined that the job is an unusually good training experience or requires additional time in the lab. The adjusted rate shall be noted on the Work Order.
	C.	The normal customer service fee may be waived with a donation of materials and/or equipment of a comparable value, with the approval of the Superintendent.