The School Board of Miami-Dade County
Bylaws & Policies
Unless a specific policy has been amended and the date the policy was revised is noted at the bottom of that policy, the Bylaws and Policies of the Miami-Dade County Public Schools were adopted on May 11, 2011 and were in effect beginning July 1, 2011.
 

9130 - PUBLIC COMPLAINTS

Any person or group interested in District operations may present a request, suggestion, or complaint concerning District personnel, the program, or District operations.

Employees should also be protected from unnecessary, or negative criticism and complaints, and free to address misunderstandings between the public and the District by direct informal discussions among the interested parties.

Staff

Parents who have questions and complaints about practices and policies in the individual schools should first arrange a conference with the teacher through the school office. Next, if necessary, conferences may be arranged with the school principal, the Region Superintendent, and then the central administrative staff member responsible for the area of operation.

Board members who receive questions and complaints from parents about school problems should encourage the parents to address these issues with the school where the children are enrolled.

If the Board member feels that the complaint is significant or persistent, the matter should be referred to the Superintendent for appropriate action. If a parent has exhausted administrative channels and is dissatisfied with the action that has been taken, the parent may submit the issue to the Board.

District Services, Operations, or Programs

If the request, suggestion, or complaint relates to a matter of District procedure or operation, it should be addressed initially to the responsible person and then to higher levels of authority in the manner prescribed above.

Instructional Materials

Complaints about instructional materials must be submitted in accordance with the procedures in Policy 2510, and accompanying Instructional Materials Procedures Manual.

Revised 6/17/15

© Neola 2008