Kent City Community Schools
Bylaws & Policies
 

9130 - PUBLIC COMPLAINTS AND GRIEVANCES

Any person or group having a legitimate interest in the operations of this District shall have the right to present a request, suggestion, complaint, or grievance concerning District personnel, the program, or the operations of the District. At the same time, the Board of Education has a duty to protect its staff from unnecessary harassment. It is the intent of this policy to provide the means for judging each public complaint and grievance in a fair and impartial manner and to seek a remedy where appropriate.

It is the desire of the Board to rectify any misunderstandings between the public and the District by direct discussions of an informal type among the interested parties. It is only when such informal meetings fail to resolve the differences, shall more formal procedures be employed.

Any requests, suggestions, complaints, or grievances reaching the Board, Board members, and the administration shall be referred to the Superintendent for consideration according to the following procedure.

Matters Regarding a Professional Staff Member

 A.First Level
  If it is a matter specifically directed toward a teaching staff member, the matter must be addressed, initially, to the concerned staff member who shall discuss it promptly with the complainant and make every effort to provide a reasoned explanation or take appropriate action within his/her authority and District administrative guidelines.
  As appropriate, the staff member shall report the matter and whatever action may have been taken to the Building Principal.

 B.Second Level
  If the matter cannot be satisfactorily resolved at the first level, it shall be discussed by the complainant with the Building Principal.

 C.Third Level
  If a satisfactory solution is not achieved by discussion with the Building Principal, a written request or phone call for a conference shall be submitted to the Superintendent. This request should include:

  1.the specific nature of the complaint and a brief statement of the facts giving rise to it;

  2.the respect in which it is alleged that the complainant (or child of the complainant) has been affected adversely;

  3.the action which the complainant wishes taken and the reasons why it is felt that such action be taken.

 D.Fourth Level
  Should the matter still not be resolved, or if it is one beyond the Superintendent's authority and requires a Board decision or action, the complainant shall request, in writing, a hearing by the Board.
  The Board, after reviewing all material relating to the case, shall grant a hearing before the Board.
  The complainant shall be advised, in writing, of the Board's decision, no more than seven (7) days following the hearing.

Matters Regarding an Administrative Staff Member

In the case of a complaint directed toward an administrative staff member, the general procedure specified in "Matters Regarding a Professional Staff Member" shall be followed. The complaint shall be discussed, initially, with the person toward whom it is directed and if a satisfactory resolution is not achieved at this level, the matter shall be brought, as required, to higher levels terminating with the Board.

Matters Regarding a Support Staff Member

In the case of a complaint directed toward a support staff member, the complaint is to be directed, initially, toward the person's superior, and the matter then brought as required to higher levels in the manner prescribed as for Professional Staff Members.

Matters Regarding District Services or Operations

If the request, suggestion, complaint, or grievance relates to a matter of District procedure or operation, it should be addressed, initially, to the Supervisor and then brought, in turn, to higher levels of authority in the manner prescribed in "Matters Regarding Professional Staff Member".

Matters Regarding the Educational Program

If the request, suggestion, complaint, or grievance relates to a matter of District program, it should be addressed, initially, to the Building Principal and then brought, in turn, to higher levels of authority in the manner prescribed in "Matters Regarding Professional Staff Member".

Matters Regarding Instructional Materials

The Superintendent shall prepare administrative guidelines to ensure that students and parents are adequately informed each year regarding their right to inspect instructional materials and the procedure for completing such an inspection. (see AG 9130A and Form 9130 F3)

If the request, suggestion, complaint, or grievance relates to instructional materials such as textbooks, library books, reference works, and other instructional aids used in the District, the following procedures shall be followed:

 A.The criticism is to be addressed to the Superintendent, in writing, and shall include:

  1.author;

  2.title;

  3.publisher;

  4.the complainant's familiarity with the material objected to;

  5.sections objected to, by page and item;

  6.reasons for objection.

 B.Upon receipt of the information, the Superintendent shall, appoint a review committee consisting of:

  1.one (1) or more professional staff members including Curriculum Director;

  2.one (1) or more lay persons knowledgeable in the area.

 C.The Superintendent shall be an ex officio member of the committee.

 D.The committee, in evaluating the questioned material, shall be guided by the following criteria:

  1.the appropriateness of the material for the age and maturity level of the students with whom it is being used

  2.the accuracy of the material

  3.the objectivity of the material

  4.the use being made of the material

 E.The material in question may be withdrawn from use pending the committee's decision.

 F.The committee's decision shall be reported to the Superintendent in writing within seven (7) days following the formation of the committee. The Superintendent will advise the complainant, in writing, of the committee's decision.

 G.The complainant may appeal this decision to the Board through a written request to the Superintendent, who shall forward the request and all written material relating to the matter to the Board.

 H.The Board shall review the case in committee session and advise the complainant, in writing, of its decision within seven (7) days.

No challenged material may be removed from the curriculum or from a collection of resource materials except by action of the Board, and no challenged material may be removed solely because it presents ideas that may be unpopular or offensive to some. Any Board action to remove material will be accompanied by the Board's statement of its reasons for the removal.

20 U.S.C. 1232h

Revised 6/06