John Glenn School Corporation
Bylaws & Policies
 

9130 - PUBLIC COMPLAINTS AND CONCERNS

Any person or group having a legitimate interest in the operations of this Corporation shall have the right to present a request, suggestion, complaint, or concern relating to Corporation personnel, the program, or the operations of the Corporation. At the same time, the School Board has a duty to protect its staff from unnecessary harassment. It is the intent of this policy to provide the means for judging each public complaint and concern in a fair and impartial manner and to seek a remedy where appropriate.

It is the desire of the Board to rectify any misunderstandings between the public and the Corporation by direct discussions of an informal type among the interested parties. It is only when such informal meetings fail to resolve the differences, shall more formal procedures be employed.

Any requests, suggestions, complaints, or grievances reaching the Board, Board members, and the administration shall be referred to the Superintendent for consideration according to the following procedure.

Matters Regarding a Professional Staff Member

 A.First Level
  If it is a matter specifically directed toward a professional staff member, the matter must be addressed, initially, to the concerned staff member who shall discuss it promptly with the complainant and make every effort to provide a reasonable explanation or take appropriate action within his/her authority and Corporation administrative guidelines.
  This level does not apply if the matter involves suspected child abuse, substance abuse, or any other serious allegation which may require investigation or inquiry by school officials prior to approaching the professional staff member.
  As appropriate, the staff member shall report the matter and whatever action may have been taken to the principal.

 B.Second Level
  If the matter cannot be satisfactorily resolved at the First Level, it shall be discussed by the complainant with the staff member's supervisor.

 C.Third Level
  If a satisfactory solution is not achieved by discussion with the immediate supervisor, a written request for a conference shall be submitted to the Superintendent. This request should include:

  1.the specific nature of the complaint and a brief statement of the facts giving rise to it;

  2.the respect in which it is alleged that the complainant (or child of the complainant) has been affected adversely;

  3.the action which the complainant wishes taken and the reasons why it is felt that such action be taken.

 

Should the matter be resolved in conference with the Superintendent, the Board may be advised of the resolution.

 D.Fourth Level
  Should the matter still not be resolved, or if it is one beyond the Superintendent's authority and requires a Board decision or action, the complainant shall request, in writing, a hearing by the Board.
  The Board, after reviewing all material relating to the case, may provide the complainant with its written decision or grant a hearing before the Board.
  The complainant shall be advised, in writing, of the Board's decision, no more than twenty (20) business days following the hearing.

Matters Regarding an Administrative Staff Member

Since administrators are considered members of the Corporation's professional staff, the general procedure specified in "Matters Regarding a Professional Staff Member" shall be followed.

Matters Regarding a Support Staff Member

In the case of a support staff member, the same procedure is to be followed as for "Matters Regarding a Professional Staff Member".

Matters Regarding Corporation Services or Operations

If the request, suggestion, complaint, or concern relates to a matter of Corporation procedure or operation, it should be addressed, initially, to the principal and then brought, in turn, to higher levels of authority in the manner prescribed in "Matters Regarding a Professional Staff Member".

Matters Regarding the Educational Program

If the request, suggestion, complaint, or concern relates to a matter of Corporation program, it should be addressed, initially, to the Principal and then brought, in turn, to higher levels of authority in the manner prescribed in "Matters Regarding a Professional Staff Member".

Matters Regarding Instructional Materials

The Superintendent shall prepare administrative guidelines to ensure that students and parents are adequately informed each year regarding their right to inspect instructional materials and the procedure for completing such an inspection. See AG 9130A and Form 9130 F3.

If the request, suggestion, complaint, or concern relates to instructional materials such as textbooks, library books, reference works, and other instructional aids used in the Corporation, the following procedure shall be followed:

 A.The criticism is to be addressed to the principal, in writing, and shall include:

  1.author;

  2.title;

  3.publisher;

  4.the complainant's familiarity with the material objected to;

  5.sections objected to, by page and item;

  6.reasons for objection.

 B.Upon receipt of the information, the principal shall, after advising the Superintendent of the complaint, and upon the Superintendent's approval, appoint a review committee which may consist of:

  1.an administrator designated by the Superintendent, three teachers appointed by the administrator (one from the high school, middle school, and elementary staff) one of the teachers should be from the challenged department or grade level;

  2.the chairperson of the high school English Department;

  3.the corporation media director;

  4.the reading specialist;

  5.a Student Council representative from the challenged grade level, and three community members appointed by the Superintendent.

 C.The committee, in evaluating the questioned material, shall be guided by the following criteria:

  1.the appropriateness of the material for the age and maturity level of the students with whom it is being used

  2.the accuracy of the material

  3.the objectivity of the material

  4.the use being made of the material

 D.The material in question may not be withdrawn from use pending the committee's recommendation to the Superintendent.

 E.The committee's recommendation shall be reported to the Superintendent in writing within fifteen (15) business days following the formation of the committee. The Superintendent within ten (10) will advise the complainant, in writing, of the committee's recommendation and advise the Board of the action taken or recommended.
  The complainant may appeal this decision, within ten (10) business days, to the Board through a written request to the Superintendent, who shall forward the request and all written material relating to the matter to the Board.
  The Board shall review the case and advise the complainant, in writing, of its decision within ten (10) business days.

No challenged material may be removed from the curriculum or from a collection of resource materials except by action of the Board, and no challenged material may be removed solely because it presents ideas that may be unpopular or offensive to some. Any Board action to remove material will be accompanied by the Board's statement of its reasons for the removal.

I.C. 20-5-2-2(16)
20 U.S.C. 1232h

Revised 11/6/01
Revised 1/14/03